TymeBank-Debit Hold

I’ve been calling TymeBank for over two weeks now asking them to unlock my account because it was on debit hold.for the past two weeks the consultants have been telling me that they’re transferring me to ***** department and I had to wait more than an hour on landline until my airtime is finished it’s been a month since my card is on debit hold and I can’t even access my money. Can you please assist I’ve been waiting for so long