MR
Melvyn R
1 reviews | Active since Nov 2024
04 Nov 2024, 13:49
Tymebank Debit hold
My wife's account has been put on Debit hold for a month and when the hold was finally lifted, the funds were missing from her account. It's been 2 weeks now and they cannot trace the funds. The service received is really terrible and when calling in, they transfer a person from pillar to post, never return calls as promised. Dealing with Lydia, Sherwin and Ashley has been hell. they don't know what they are doing, seriously. can someone please advise what to do next?
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Replies (2)MR
Melvyn R's updateReviewer Update
14 Apr 2025, 08:33Incompetency at the worst level. Finally, after months (Sept 2024 - April 2025) 8 months, of phoning and following up with Tymebank they refunded my wife the funds, just for them to put her account again on hold, after winning lotto star online gambling. now she doesn't have access to the refund and her winnings, saying they need to verify and confirm where the money came from, is this even legal? they can clearly check on the statement that it came from lotto star. but no, its going to take them another 8 months to confirm, and then take the account off hold, but no money in the account that mysteriously disappears. I believe that there is theft, ***** and *******ion within Tymebank and they purposefully make customer lives a living HELL. Mr Motsepe, your name is being dragged through the mud, with your *********** staff, while you gain interest on the poor people's money. Is this what you and your company is really about? VERY UNHAPPY CUSTOMER
MR
Melvyn R's update14 Apr 2025, 08:33
Reviewer Update
Incompetency at the worst level. Finally, after months (Sept 2024 - April 2025) 8 months, of phoning and following up with Tymebank they refunded my wife the funds, just for them to put her account again on hold, after winning lotto star online gambling. now she doesn't have access to the refund and her winnings, saying they need to verify and confirm where the money came from, is this even legal? they can clearly check on the statement that it came from lotto star. but no, its going to take them another 8 months to confirm, and then take the account off hold, but no money in the account that mysteriously disappears. I believe that there is theft, ***** and *******ion within Tymebank and they purposefully make customer lives a living HELL. Mr Motsepe, your name is being dragged through the mud, with your *********** staff, while you gain interest on the poor people's money. Is this what you and your company is really about? VERY UNHAPPY CUSTOMER
MR
Melvyn R's updateReviewer Update
25 Apr 2025, 14:24Tymebank is the worst - account still on hold from September 2024, without any notification. no one calls back, always us that calls in - same answer, "they still working on it", with no commitment date of resolution in site once again. can never speak to a supervisor / manager. Call Centre staff don't know what they are doing. its frustration on the highest level possible. whatever you do, DO NOT OPEN A TYMEBANK ACCOUNT.
MR
Melvyn R's update25 Apr 2025, 14:24
Reviewer Update
Tymebank is the worst - account still on hold from September 2024, without any notification. no one calls back, always us that calls in - same answer, "they still working on it", with no commitment date of resolution in site once again. can never speak to a supervisor / manager. Call Centre staff don't know what they are doing. its frustration on the highest level possible. whatever you do, DO NOT OPEN A TYMEBANK ACCOUNT.