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Philisiwe M
1 reviews | Active since Mar 2019
07 Sept 2021, 09:38
TymeBank - Debit Hold
I have been calling TymeBank for the past two weeks now asking them to unlock my account,. For the past two weeks the consultants have been telling me that the matter will be resolved within 24 hours. Yesterday I need to use the money in my account but I couldn't access it because the staff at Tymebank is not doing anything to resolve my issue. Can you please assist as I don't even have airtime to call them anymore.
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Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
07 Sept 2021, 11:25Hi Philisiwe, apologies for the inconvenience caused and delayed assistance. We've escalated your details to our team to look into the case and assist. Please note, we will never ask you for your bank pins, password or CVV. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply07 Sept 2021, 11:25
Official
Hi Philisiwe, apologies for the inconvenience caused and delayed assistance. We've escalated your details to our team to look into the case and assist. Please note, we will never ask you for your bank pins, password or CVV. The TymeBank Team
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Philisiwe M's updateReviewer Update
08 Sept 2021, 13:06Hi Tymebank team, thank you for resolving my issue. The lady who called me regarding this matter was very helpful. I forgot her name :-(. However she made sure that my matter was attended to and resolved on the same day. Thank you.
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Philisiwe M's update08 Sept 2021, 13:06
Reviewer Update
Hi Tymebank team, thank you for resolving my issue. The lady who called me regarding this matter was very helpful. I forgot her name :-(. However she made sure that my matter was attended to and resolved on the same day. Thank you.
GoTyme Bank | Formerly TymeBank's replyOfficial
08 Sept 2021, 14:22We're pleased to hear and you're most welcome :) Stay safe. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply08 Sept 2021, 14:22
Official
We're pleased to hear and you're most welcome :) Stay safe. The TymeBank Team