Tymebank daily lotto winnings

I gamble on daily lotto tymebank app on the 16th of august, i won some small change to gamble again, the small change hasnt been credited in my account, tymebank has been giving me every excuse in crediting me, their call center agent said i must call i thuba directly, i called ithuba they said i must deal with tymebank since i played via their app, i sent many emails via *** *** no response their twitter page also no help , bad customer service their toll free number is not free via my cellphone only office number