ML
Melanie L

1 reviews | Active since Sept 2022

13 Sept 2022, 10:50

TYMEBANK

Following a hijacking incident and a large amount of money being transferred out of the TymeBank savings account, we have had a very poor experience. Despite reporting the incident immediately to TymeBank after being released in a township and taken to the nearest police station TymeBank was apparently unable to recover these monies. The battle to just get a response or feedback has been unbelievable, empty promises and a continual runaround has been the only constant. Ironically you are unable to transfer funds legitimately and have it cleared immediately but a ******** can transfer a substantial amount of money and have it cleared immediately. I was very shocked when I saw the amount of complaints on this platform relating to TymeBank, perhaps with the restructure of the leadership team changes will take place.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Sept 2022, 15:48
Official
Hi Melanie, we're terribly sorry for that experience and for the inconvenience caused. Please send us your case ID, together with the contact details linked to the TymeBank account. We'd like to look into this and escalate your complaint to the relevant team to assist.