TYMEBANK CYBER ****S ***** HACKERS

*Tymbank - If you want to donate money against your will*

I opened a cased of ***** (GFD 157444) with Tymbank's so-called anti ***** division who were supposed to investigate the circumstances of ***** that occurred on Mother's Day and 3 weeks ago and they have done absolutely nothing to assist and instead, they have made my life more difficult.

As soon as I had realised that my account had been hacked, I asked to block my account, which they did... But what they do not tell you unless you ask the question is that monies can still move in and out of your account. They also did not bother to block my card when I reported the incident.

When I reported the incident, Tymebank did not let me know the protocol of opening an investigation, knowing that I was in a state of panic and distress so I went back and forth to the police station. The first thing they should have done send me a statement with the transactions in question and when I report the incident to the police, I needed to ask for a copy of the affidavit and email it to them.

Then when following up on who would be investigating the incident at Tymbank on the 21st June, on two instances, I was cut off before I could get a name. On the third call, I was told that they can not provide this information over the phone. It's my account and underwent all the relevant security checks but they can not tell me who is handling the investigation. On the fourth call, I was told that the case in what they call a view basket and it had not been allocated yet. Then the fifth call, I was told that the investigator was Wallacs. The operator who handled this call was really good at victim blaming and reprimanded me because I asked valid questions that she had no answers to.

On the sixth phone call, I was not only give the same name of the investigator on this case, but was told that it had been allocated on the 18th May, which was hog wash because it was not allocated on the 21st May, so how is it that they now state it was allocated on the 18th May.

After running back and forth to the police station because Tymbank do not know how to advise their victims on what to do to open a case at the police station, I finally could send my statement to their ***** division. They is no automatic response when sending the email to them. The next day, I resent it and found that Tymbank has listed my email address as spam through their server. Same goes for their service center and their compliance center. I then sent a WhatsApp to their Tymbank number and I was asked went I sent the email. I let them know and they ghosted me there too.

My questions that I was scolded for asking were things like... How did the ****mer know my full name and surname and how did he know I banked with Tymbank? How did he know my card number and what transactions I had made before he had asked my security questions?

How is it possible that an investigation is done with out calling me to verify certain things with me. Had they called me, they would have been told that one of the operators that I had spoken to sounded exactly like my hacker.

The lady became so impatient with me and told me straight out that I would never see my money again. Their was no sincerity or empathy from her what so ever.

Why is there not better security on the Goalsave accounts? It should not be that easy to withdraw money from these accounts, yet it was done. Why can money still move in and out of the account after it's been blocked?

Tymbank can not be trusted at all.

Tymbank's mission should to drive meaningful financial inclusion, by making banking more accessible to all South Africans, especially ****mers!!!!!