TYMEBANK ********* AND WORS BANK EVER WITH UNPROFETIONAL STAFF!!!!

I have a account for 1 year with thyme bank and then in the beginning of April there was money that went of my account from a place overseas that i do not know anything about i reported it the morning as soon as i could get hold of them and the agent told me because it was a cad purchase the case must be investigated. the Monday I phoned again and then it was still pending i then spoke to the same agent I spoke to the Sunday , this agent went out of his way because I explained to him I am a single mom an have like no food in my house to feed my 3 kids he told me that he will phone me the following day to update me, the update was the same still pending. then I phoned again it was told I must complete a dispute form, they gave me 4 e-mail address and each one came back as the account was not activated any more the 5th one worked. I did confirm with them and the did receive it, they told me that the investigator will then let me know when the money will be released this is day 4 after I open the ***** case! then I received the 2 text message the one stipulates that there will be no refund no explanation nothing and then just after that one an text where my case has been closed!!!! I phoned them verry upset where the agent told me to ignore the text the just sent is because I keep on phoning them !!!!!!! its my money !!!!!! I have Hungry kids!!!!!! and then he again sent it to the case agent to call me the weekend then pass again where my family had to help me to feed my 3 kids. yesterday i phoned again in the morning and again the case agent was asked to call met no call received and then again I phoned where i spoke to the same guy that i spoke to on Friday and he got choky with me and stipulates he said i must ignore the text !!!!!! why did you sent the text in the first place i want my money the money i worked my ass of in march for -- then he told me it takes 31 days!!!!!! o and I must please not phone them before the 28th of April!!!!!!!for wat !!! how is going to feed my kids until then they stole my money to buy food for my kids !!!!!!! I don't know if I must rather draw pictures and hand them crayons to understand ??????!!!!I live in south Africa was never on a website or anything of my heritage I do not care about any of my dead relatives I have never ever been out of the country how could i swipe my card overseas????????? I also said they must close my account that was easy to close my account but to pay my blood and sweat money back they need to investigate this is the worst bank ever