TymeBank Communication and IOS

I called TymeBank before 9 today to move some funds from my Business account to my Personal account because I was blocked from their internet platform for inactivity of my business account for longer than 3 months. (I understood their explanation) and requested whether they could do it via telephonic instruction considering I was on the phone with them. They agreed to this and promised to xfer an amount which should reflect in my personal account within 30-40 mins) We are all happy by then and say our goodbyes. By 3pm, nothing has been transferred and NO communication from Tymebank. I called again to enquire about the delay and this is where it gets interesting: I am now told by the consultant that they cannot or will not xfer a portion of my money because i could be calling again to do it again ..... REALLY ... is this service. Telling your clients that its a ALL or nothing situation because somebody at Tymebank is NOT prepared to do a transfer again should I call. Wow ... my money .. and all because I have an IOS phone which is not supported (as yet by the bank) ... in fact I was told that I should wait because the IOS revised app is almost ready to be launched ..... wait till when ... I need MY money today. The next option given was for me to change my phone to Android type .... really .... to suit Tymebank .... If I had not called to enquire (6 hours later) I probably would still be waiting in despair for the funds to arrive ..... NOT EVEN A CALL TO ADVISE THAT THEY HAVE CHANGED THEIR MIND in not transferring a portion of my funds. This was by FAR the worst ever banking experience i have encountered in my banking life. So my advice to you ..... You will pick up problems with Tymebank if you use an IOS operating mobile phone, particularly if you have multiple accounts with them. Lastly, I have yet to experience such CROSS AND CONFLICTING COMMUNICATION from the same company without considering their clients ..... Bad experience