Tymebank Card activation query

Hi, my Tymebank credit card was swallowed by an ATM machine 18/05/2023. Called their helpdesk for a replacement card. It took them a full month and about 10 calls to their call center for my card to be delivered. On the 21/06/2023 I received my replacement card #***71 2087, to my surprise card is not active, had to call them about 10 more times to get get card active. I was getting excuses every time, at one point I was told that my cell number is not the number that they have on system. But the same number they are referring to, it is the same number that the y have called me on a couple of times. I then spoke to two supervisors Hendrick and Moshua who are still not able to sort my issue out. Now I am stuck with a card without a pin, and I cannot transfer money into my savings account while my monthly instalments are going off my account. The call center agents that I have spoken to are not useful as they are not able to fix a simple card replacement issue. This is the worst experience I have had and would never advise anyone to have an account with Tymebank, if i knew something like this would happen, I would have never open the account.