TymeBank card

I recieved a SMS from TymeBank on the 10th of December to inform me that my TymeBank card can be collected at a kiosk at Pick 'n Pay. I went to the closest Pick 'n Pay the following day to be told that they ran out of cards, after my sixth visit in two week it was still the same story. I was given a number for a person by the name of Emanual by the service agent to call since he was in charge of the card deliveries. The number was off. I then logged a call back because e-mail to *** just bounces back.. I did recieve a call from a TymeBank representative that promised me cards will be delivered to that kiosk and that I will be informed once it is there. Today 31 Dec 2022 I had to stop at the Pick 'n Pay and when I asked the sevice agent if the cards arrived she confirmed that it did, but I never recieved any notification. The agent then told me that she could still not issue my card because the printer in the kiosk stopped working and that I must report it. So much for trust in a Bank that I am trying to use