TM
Tshepiso M
1 reviews | Active since Apr 2019
11 Jun 2025, 09:05
TymeBank Cannot Re-open a new Account.
I had a very frustrating experience trying to re-open a bank account with TymeBank. Despite providing all the necessary explanation why I closed my account, I was given inconsistent information by different staff members, and the process dragged on for days with no clear resolution why I cannot open a new account. Communication was poor, and I felt like no one was really interested in helping me. In the end, I gave up and went to another bank where I was able to open an account the same day without any hassle. I would not recommend this bank if you're looking for efficient or professional service.
To date I won't recommend my family to open this TymeBank Account.
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Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
11 Jun 2025, 09:13 Hi Tshepiso,
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply11 Jun 2025, 09:13
Official
Hi Tshepiso,
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
TM
Tshepiso M's updateReviewer Update
11 Jun 2025, 16:29Thank you, please provide a reference number.
TM
Tshepiso M's update11 Jun 2025, 16:29
Reviewer Update
Thank you, please provide a reference number.