Tymebank - cannot process prepaid transactions as they keep on reversing themselves despite me having a way higher balance than the transaction.

I have been trying to purchase MTN airtime from my tymebank account and it shows purchase as being successful, does not appear on my phone as purchased then reverses on my account (since Saturday the 01st, everyday trying to buy airtime until today).

I only got time this morning to call Tymebank and they could not assist me and said it is not their problem I should call MTN. And they mentioned at Tymebank that they cannot even escalate to a technical team to look at this as they do not have such a team.

Very upset as this bank keeps on letting me down despite my hope of them bettering themselves.

By the way I also bank with FNB. So I am using tymebank as a secondary account and I am devastated with their service and call centres.

My other query was about a debit order enquiry and she kept on misinforming me on this transaction.

I have these calls recorded