CM
Charles M
1 reviews | Active since Mar 2023
02 Mar 2023, 15:15
Tymebank blocked my account for no reason
Last year I was in a car accident and had been admitted at Thelle Mofoera regional hospital during my Holiday visit in Gauteng. Tymebank decided to close my account without notifying me. I have R1400 in my account and they keep sending me statement on a monthly basis busy deducting monthly fees on my blocked account. I called them several times to try to unblock my account and change cellphone number as I no longer have old number. Now I'm on a wheelchair and I can't believe do much. No one is helping me. Can someone help me
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Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
07 Mar 2023, 12:41Hi Charles, thank you for reaching out to us. Are you still experiencing the same issue? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply07 Mar 2023, 12:41
Official
Hi Charles, thank you for reaching out to us. Are you still experiencing the same issue? The TymeBank Team
CM
Charles M's updateReviewer Update
07 Mar 2023, 14:27Yes I'm still still struggling and I can't log in. Your customer service agent promised to call but still no help.
CM
Charles M's update07 Mar 2023, 14:27
Reviewer Update
Yes I'm still still struggling and I can't log in. Your customer service agent promised to call but still no help.
GoTyme Bank | Formerly TymeBank's replyOfficial
09 Mar 2023, 10:55Hello Charles, we are sorry to hear about your accident as well as your unfavoured experience with us. We have escalated your query to the relevant team to assist, an agent will be in touch as soon as one is available to assist. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply09 Mar 2023, 10:55
Official
Hello Charles, we are sorry to hear about your accident as well as your unfavoured experience with us. We have escalated your query to the relevant team to assist, an agent will be in touch as soon as one is available to assist. The TymeBank Team