TymeBank blocked my account and not unblocking after receiving necessary documentation

I was owing a customer money and they called TymeBank and TymeBank blocked my account without confirming anything with money. I have paid the customer back and the customer has called and informed TymeBank but still my account isn't activated. Sad thing is that some customers are still depositing money into that account so I have to then make a loss because they expect to receive their orders. I have sent an email to *****@tymebank.co.za but I received no response. This is so depressing and frustrating. They told the customer that they will call me but they are not calling 😭😭😭