MA
Marvin A

1 reviews | Active since Aug 2012

15 Dec 2022, 05:04

TYMEBANK BANK CALL CENTER SERVICE STINKS

Cheap banking fees and STINKING SERVICE - That is the TYMEBANK experience. I called in yesterday to update my number and was informed that I'm an old client and that I can't be assisted and was referred to the banking App or a PNP Kiosk. I informed the consultant the request was not going through on my phone and that PNP was too far from me. The consultant was just not interested in coming up with a solution and threatened to hang up if I didn't keep quiet. I then asked to speak to an alternative consultant or team leader and she just hung up on me. ABSOLUTELY SHOCKING SERVICE. I proceeded to drive 20Km to update my number at a Kiosk. That is the TYMEBANK experience. I have a 2 active accounts with this bank and have been a heavy promoter to friends, family and social media since joining. My advice to anyone considering joining TYMEBANK is to rather consider an alternative. THE SERVICE HERE IS AT AN ALL TIME STINKING LEVEL.

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Replies (3)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply15 Dec 2022, 08:32
Official
Hi Marvin, that's not cool to hear. did you manager to change your number at the Kiosk. 
MA
Marvin A's update15 Dec 2022, 09:35
Reviewer Update
Your response is totally unprofessional and is akin to a primary school child. I expect high end professionalism from a complaints manager. This lacks professional etiquette and raises questions about the training TymeBank gives to its employees to deal the public. Cheap banking does not equate to illiterate and stupid customer. You clearly have no understanding of the nature of my complaint. Please refer the matter to someone who's more professional and matured to deal with this.
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply15 Dec 2022, 11:14
Official
we’ve asked our team to get in touch with you. The TymeBank Team