HVdm
Heidi Van der merwe

1 reviews | Active since Oct 2022

28 Mar 2025, 07:12

Tymebank bad service

Confirmation Message *Business Name:* TymeBank *Rating:* 1 out of 5 *Review:* Confirmation Message *Business Name:* TymeBank *Rating:* 1 out of 5 *Review:* If i could give no starts i would. They blocked my acount. With my funds in. Put debit hold. I've called them and ask what is happening. They told me that there was R104 payed in my acount from a acount that was flaged. It was money from a friend. So they told me to get proof and I did get proof. After that they said I must get avidavit that I did ive called them again. Then they told me they did not get the email but I received an sms that they have received so I told the lady. I've send it like 10 times. All proof is there. But still they keep the hold on my acount. That money was given to me to buy food. I've told them where the money come from. It seems that they do not communicate cause the one said they received email and another said no🥹 I need my money to be unhold. Why are they taking so long if I did send all proof proof of payment from the person and avidavit

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Replies (7)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply28 Mar 2025, 08:30
Official
Hi Heidi, please accept our sincerest apologies. We have forwarded the complaint to the relevant department.
HVdm
Heidi Van der merwe's update28 Mar 2025, 08:58
Reviewer Update
Know my bank acount must be frozen till when ? Why . I'm sorry this is unacceptable. As I have obligations and my bank acount is frozen for no reason. You have got the proof why do you want to take such a longtime even with all proof
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply28 Mar 2025, 09:00
Official
An agent will contact you.
HVdm
Heidi Van der merwe's update28 Mar 2025, 09:29
Reviewer Update
When ?? Cause this was told to me yesterday too
HVdm
Heidi Van der merwe's update28 Mar 2025, 10:26
Reviewer Update
Its know 10.24. And still waiting for an agent to contact me. I need this sorted. And it's not acceptable for you guys to say agent will contact me. But till know no one has contacted me. I've send all proof called.a few times .
HVdm
Heidi Van der merwe's update28 Mar 2025, 14:20
Reviewer Update
Its know 14.16 till know nothing agent has called me. I'm waiting the whole time for the call. Nothing. This is bull**** really. Case nr DCI-402041

Ive send all proof yesterday already . As till know nothing one had called me. Tymebank is really a bad bank for not communicating with customers. Already yesterday they said they will call and again here on hello Peter again they said a agent will call nothing happend yet.
HVdm
Heidi Van der merwe's update28 Mar 2025, 21:54
Reviewer Update
Well still tymebank did not corespond with me . Still waiting. No progress . This is really bad service. They said on here that a agent will contact me but no one did. They have the proof where the money came from but still my funds is frozen. I've send email agin with proofs of payment and avidavit and received an smas that they had received the email. But yet nothing. It's unacceptable. Tymebank please sort thos out.