DM
Diphapha M
1 reviews | Active since Aug 2026
29 Aug 2026, 11:44
Tymebank bad service
It's been 2 weeks calling tymebank regarding my tymebank account they locked my profile and they asked for affidavit i gave them now my salary is in my account i can't access it my account is on debit hold i have rent i have to pay and i cooperated with them everything they asked i did send now they locked my transactions my funeral cover they didn't get funds my rent is unpaid I don't have money for transport i regret why I switched my salary to tymebank now if anyone can help my id is *** i need to access my salary and what is surprising is the person who reported my account she called TYMEBANK and she stated that she can't walk to write affidavit but still they said she must write it and now everything on my side is blocked my contact number is *** please help me I can't get help they are taking me Pilar to post
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Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Aug 2026, 13:07Hi Diphapha
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind regards,
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply29 Aug 2026, 13:07
Official
Hi Diphapha
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind regards,
GoTyme Bank | Formerly TymeBank
DM
Diphapha M's updateReviewer Update
31 Aug 2026, 12:37please now i cant access my salary i have debts i have to pay
DM
Diphapha M's update31 Aug 2026, 12:37
Reviewer Update
please now i cant access my salary i have debts i have to pay
DM
Diphapha M's updateReviewer Update
31 Aug 2026, 13:51Good day TymeBank Team,
I hope you are doing well.
I am writing to urgently request access to my account and the removal of the debit hold currently placed on my account.
I have fully cooperated with TymeBank throughout this matter and have provided the information and documentation that was requested from me. I have made every effort to assist in resolving the matter.
My concern is now becoming extremely urgent because my salary has been paid into this account, and I currently cannot access my funds.
I have bills that need to be paid, my rent is outstanding, and I am struggling to afford transportation to work. Being unable to access my salary is putting me under significant financial pressure and affecting my ability to meet my basic obligations.
I have also been communicating with the person who reported the matter concerning my account, and I was informed that the matter has been resolved. This is why I am requesting clarity as to why my account remains under a debit hold.
I respectfully ask TymeBank to urgently review the status of my account and confirm:
- Why the debit hold is still active;
- Whether there are any outstanding requirements from my side; and
- Whether the hold can now be removed so that I can access my salary.
I want to make it clear that I am not refusing to cooperate with TymeBank. I have cooperated with every request made to me and remain willing to provide any reasonable information required to finalise this matter.
However, I urgently need access to my salary because I have financial obligations to meet and need money for transportation to work.
I kindly request that this matter be escalated to the relevant department and treated as urgent. Please provide me with a clear update on when I will be able to access my funds.
I would greatly appreciate your urgent assistance and understanding.
Kind regards,
Edwin Mafanyolle
Edwin Mafanyolle
DM
Diphapha M's update31 Aug 2026, 13:51
Reviewer Update
Good day TymeBank Team,
I hope you are doing well.
I am writing to urgently request access to my account and the removal of the debit hold currently placed on my account.
I have fully cooperated with TymeBank throughout this matter and have provided the information and documentation that was requested from me. I have made every effort to assist in resolving the matter.
My concern is now becoming extremely urgent because my salary has been paid into this account, and I currently cannot access my funds.
I have bills that need to be paid, my rent is outstanding, and I am struggling to afford transportation to work. Being unable to access my salary is putting me under significant financial pressure and affecting my ability to meet my basic obligations.
I have also been communicating with the person who reported the matter concerning my account, and I was informed that the matter has been resolved. This is why I am requesting clarity as to why my account remains under a debit hold.
I respectfully ask TymeBank to urgently review the status of my account and confirm:
- Why the debit hold is still active;
- Whether there are any outstanding requirements from my side; and
- Whether the hold can now be removed so that I can access my salary.
I want to make it clear that I am not refusing to cooperate with TymeBank. I have cooperated with every request made to me and remain willing to provide any reasonable information required to finalise this matter.
However, I urgently need access to my salary because I have financial obligations to meet and need money for transportation to work.
I kindly request that this matter be escalated to the relevant department and treated as urgent. Please provide me with a clear update on when I will be able to access my funds.
I would greatly appreciate your urgent assistance and understanding.
Kind regards,
Edwin Mafanyolle
Edwin Mafanyolle