CL
Cobus L
1 reviews | Active since Oct 2020
02 Sept 2022, 10:55
TymeBank - Bad, Bad, Bad service
Good day,
Your customer service is disgustingly terrible and bad. I have been trying to obtain a new replacement card, but without success. Your ATM machines are in a pathetic state. The one inside Pick 'n Pay at Blu Valley Mall, The Reeds, appears to be without cards the whole week. Your ATM inside Pick 'n Pay at Mall@Reds in Rooihuiskraal, appears to be damaged. The fingerprint reader is gone.
How do you expect to provide a sufficient banking service to your customers?
I just wasted fuel driving 20 km to obtain a new card, still without any success. So who is going to compensate me for this? Tymebank?
Regards Cobus Lubbe
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
02 Sept 2022, 11:56Hi Cobus, Apologies for the inconvenience caused. Note that we have escalated the matter and Area Manager will go and look at the Kiosk.
GoTyme Bank | Formerly TymeBank's reply02 Sept 2022, 11:56
Official
Hi Cobus, Apologies for the inconvenience caused. Note that we have escalated the matter and Area Manager will go and look at the Kiosk.
CL
Cobus L's updateReviewer Update
04 Sept 2022, 20:22Your reply is insufficient. What about the kiosks without cards in stock? I went to Pick 'n Pay in Mall of Africa and there were again no cards in the machine. In the end a obtained a new card at Markhams in Mall of Africa. That is a failure rate of 3 out of four or 75%. Terrible and totally unacceptable. Sorry won't cut it and what about the fuel I wasted?
CL
Cobus L's update04 Sept 2022, 20:22
Reviewer Update
Your reply is insufficient. What about the kiosks without cards in stock? I went to Pick 'n Pay in Mall of Africa and there were again no cards in the machine. In the end a obtained a new card at Markhams in Mall of Africa. That is a failure rate of 3 out of four or 75%. Terrible and totally unacceptable. Sorry won't cut it and what about the fuel I wasted?
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Sept 2022, 11:55we have escalated the matter and Area Manager will go and look at the Kiosk.
GoTyme Bank | Formerly TymeBank's reply05 Sept 2022, 11:55
Official
we have escalated the matter and Area Manager will go and look at the Kiosk.