TYMEBANK, are they 2023 real ****mers?????hiding behind formality?????

TYMEBANK hasn't resolved my issue, I posted on this platform on the 17th of July 2023, they responded after to resolve the issue, until today my case hasn't been resolved. I have called more than 10 times since the 30th of June 2023 to their consultants. Isn't this absurd? all of them their response is that the matter is with the "back-office" I ask, since it's been quite some time you guys can't assist, can I please talk to the back office directly, their response: "No you can't, they don't have direct line." I ask, okay, how can I be assisted if I do not see you consultants helping me in anyway? their response: "we have to wait for back office response." I am sending my sincerest concern, I have been 25 days inconvenienced with my $45, their policy says within 14days the money should reflect in my account up until today, Nothing in my account, so on the 28th of July 2023 it will be 14 days more than their promised timeframe. I have sent them my RRN number to track my money since they say usually the money goes via national banks first or it could be in the suspension account, One of the consultants sent me a message 5 days ago stating by the 26th of July 2023 we will come with proper feedback, still no feedback. I really don't trust Tymebank anymore, when I was using FNB and Nedbank I never had such nonsensical experience. Here is my RRN NUMBER: ***, Amount: $45, Broker : IC MARKETS (EU) LTD.