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Sithembisiwe S

1 reviews | Active since Apr 2022

16 Jul 2023, 03:04

TymeBank Approved *****ulent Debicheck on my behalf without me knowing

I don't think tymebank understand the idea of Debi checks

A debicheck was created so that only debit I spprove or should debit my account Now I have an issue where I made arrangements with African Bank to debit R500, R100, R100 for my three accounts I have with them, we agreed telephonically, they sent debicheck and I approved them, right

Now to my surprise Africa bank went on and sent two more debichecks without my knowledge, and I only see them on pay day big amounts

I called Tymebank to dispute these debichecks as I never approved them,

I was shocked by the response from. Tymebank

Consultant said if a customer don't approve a debit check after 24 hours the system approve the debit check My God how safe is my salary with TymeBank I'm questioning myself?

So anyone can send a debicheck because they know my account number, and without my consent the bank system approves it on my behalf?

Do what's the purpose of the debicheck as opposed to debit orders, which did not need a customer approval?

I need Tymebank to reverse and stop these Debicheck

Now they are a Debicheck cannot be reversed, how is it even a Debicheck when I didn't approve it, that was African Bank taking chances and only you find that the bank system have a loop hole

I need my money back asap

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Replies (5)
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Sithembisiwe S's update17 Jul 2023, 12:23
Reviewer Update
Soon please I need my money back I made arrangements with African Bank for R500,R100,R100 for the three loans because I couldnt afford installments now you have allowed ****s (African Bank) to successfully sneak into my bank account and take money without my permission.

I means one day I will wake up to find that I dont have a salary because people have sent debichecks and you have approved them without my permission

If this is not solved Ill take it up with Ombudsman and NCR, because what you have doing is not allowed it defeats the purpose of the introdution of Debi checks.

Now with R2000 off my budget I'm stuck.
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Sithembisiwe S's update21 Jul 2023, 10:31
Reviewer Update
I'm still waiting for the money, why is it taking so long to sort this out?, you don't understand how inconvenienced I am by this and you also taking your time to sort it, Im very very unhappy with this
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Sithembisiwe S's update24 Jul 2023, 15:17
Reviewer Update
for how long are you going to tell me you are deeply sorry you will followup on my case and then no results, all I required for Tymebank to reverse the money. What is difficult for you to reverse which your systems approved, surely you be able to get the systems to give the money back and going forward fix your system to not approve debicheck without account holders knowing. This wait is killing and there is not feedback from Tymebank until write and ask.
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Sithembisiwe S's update24 Jul 2023, 15:19
Reviewer Update
Another thing when I call I am made to hold for tens of minutes the other day I was made to hold until I hanged up because the consultant could not come back to me she played music indefinetely, this is the worst customer service Ive ever seen
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Sithembisiwe S's update24 Jul 2023, 15:33
Reviewer Update
Im holding for the second time today for ages another consultant is making me hold indefinitely,