KM
Kat M
1 reviews | Active since May 2021
13 Aug 2021, 12:44
TymeBank app making double payments
I bought airtime via my TymeBank app for R389 but it made a double payment, the app didn't hang or bomb out whilst these transactions were happening. I didn't have to log in again to make the payment again. I made the payment once yet it paid twice.
This is the second time it makes a double payment, the last time it made a double payment to one of my beneficiaries. I didn't report it then because I thought it was a once off glitch.
Develop your app in such a manner that it is able to flag a double payment to us, maybe pop an alert saying "please be aware" that you're about to make the same payment again, let it force out to OTP.
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Replies (9)KM
Kat M's updateReviewer Update
13 Aug 2021, 12:48Furthermore, I contacted TymeBank this morning via ***"not a toll free number" and explained the double payment that happened. I asked the consultant for a reference number for tracking purposes but she insisted that I would receive an sms with the reference. Till now, I have received no sms or email from TymeBank.
KM
Kat M's update13 Aug 2021, 12:48
Reviewer Update
Furthermore, I contacted TymeBank this morning via ***"not a toll free number" and explained the double payment that happened. I asked the consultant for a reference number for tracking purposes but she insisted that I would receive an sms with the reference. Till now, I have received no sms or email from TymeBank.
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Aug 2021, 13:27Please send us your Account Number and Contact number so that a consultant can contact you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply13 Aug 2021, 13:27
Official
Please send us your Account Number and Contact number so that a consultant can contact you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's replyOfficial
18 Aug 2021, 09:23Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
GoTyme Bank | Formerly TymeBank's reply18 Aug 2021, 09:23
Official
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
KM
Kat M's updateReviewer Update
18 Aug 2021, 11:34Okay thanks but that's exactly what I was told when I called Tyme Bank on the 13th. I am still asking for the same thing, what is the reference number for my query\complaint?
KM
Kat M's update18 Aug 2021, 11:34
Reviewer Update
Okay thanks but that's exactly what I was told when I called Tyme Bank on the 13th. I am still asking for the same thing, what is the reference number for my query\complaint?
GoTyme Bank | Formerly TymeBank's replyOfficial
18 Aug 2021, 15:14We have assigned your query to a designated official who will contact you within the next business day.
GoTyme Bank | Formerly TymeBank's reply18 Aug 2021, 15:14
Official
We have assigned your query to a designated official who will contact you within the next business day.
KM
Kat M's updateReviewer Update
23 Aug 2021, 20:02It's now end of business day the 23rd, no one has gotten back to me.
KM
Kat M's update23 Aug 2021, 20:02
Reviewer Update
It's now end of business day the 23rd, no one has gotten back to me.
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Aug 2021, 11:24Please provide us with your Case ID, so we can follow up.
GoTyme Bank | Formerly TymeBank's reply24 Aug 2021, 11:24
Official
Please provide us with your Case ID, so we can follow up.
KM
Kat M's updateReviewer Update
25 Aug 2021, 10:21How are you asking me for my Case ID yet I have been asking you for the same thing over and over and over again on my review here. If you guys were actually thoroughly going through my review and replies you would see that I have been asking for it. Jesus Christ!
KM
Kat M's update25 Aug 2021, 10:21
Reviewer Update
How are you asking me for my Case ID yet I have been asking you for the same thing over and over and over again on my review here. If you guys were actually thoroughly going through my review and replies you would see that I have been asking for it. Jesus Christ!
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Aug 2021, 12:01 We have assigned your query to a designated official who will contact you.
GoTyme Bank | Formerly TymeBank's reply25 Aug 2021, 12:01
Official
We have assigned your query to a designated official who will contact you.