tymebank **** and negligence to protect client's information

Hi,

My dad received a call from this number *** alleging its tyme bank ***** department they asked his card number and CVV number. when we try to call the number back it goes to voicemail and we're being send from pillar to post trying to report the issue. what's sad about the whole situation this is an old man who has encountered one too many ***** events with tyme bank and struggles to get assistance disappointing that the institution is regulated by the FSCA who pride to protect the vulnerable people.