Tymebank and capitec ****s..

I transfered money from tymebank to capitec using immediate transaction, the money left the account but is still not showing on my capitec account, tymebank the have been telling me they are working on the problem, called capited they denied having the problem on their side said I should check with tymebank since it's their pipeline, now aft 3days tymebak is sending me an sms saying they have closed / cancelled the query ..what about my money no one is willing to help me and explain what might have happened to the money...I've since decided I no longer need the services of both banks..