Tymebank Ambassador

I'm so disappointed in your ambassadors . Yesterday I went to one of your kiosks to replace my card and needed assistance as I'm not fami**** with the machine . The ambassador told me that her job is to open the accounts and can't help me as the kiosk is a self service and she doesn't get paid to assist existing customers . Apparently she says that's what her manager told her Portia Magwaza . Seems like only new customers are important and they don't care about existing customers . There was even an old magogo who needed bank statement and she just told her she'll get her statement on the app and magogo doesn't have smartphone.