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Annalien A
1 reviews | Active since Aug 2024
05 Aug 2024, 10:53
Tymebank allows people to open an account with a **** ID
I want to open an account with Tymebank, but my ID is already in use. This boils down to identity theft. Trying to get an answer from Tymebank is futile. After an apology for the inconvenience I am put on hold until the phone dies on me - several times! Customer Service is non-existent. How does Tymebank allow someone to open an account with a **** ID without checking it against the fingerprints? The NPO has a turnaround time of 4 weeks to 4 months. In the meantime, someone can continue to use my ID. Please be very wary before you open an account with Tymebank.
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Replies (7)AA
Annalien A's updateReviewer Update
05 Aug 2024, 10:55What is wrong with the word F A K E?
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Annalien A's update05 Aug 2024, 10:55
Reviewer Update
What is wrong with the word F A K E?
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Aug 2024, 14:47Hi Annalien, thanks for getting in touch. We're truly sorry to hear that. Can you kindly provide us with your ID number or contact our support team on
*** and a friendly agent will assist you. The TymeBank Team
*** and a friendly agent will assist you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply05 Aug 2024, 14:47
Official
Hi Annalien, thanks for getting in touch. We're truly sorry to hear that. Can you kindly provide us with your ID number or contact our support team on
*** and a friendly agent will assist you. The TymeBank Team
*** and a friendly agent will assist you. The TymeBank Team
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Annalien A's updateReviewer Update
05 Aug 2024, 16:25As it stands, I've spent far too much money on airtime to phone you once again for a friendly agent to give me a rehe****d apology. In fact, your friendly agent reassured me more than 24 hours ago you'll return my call. You also have my email address. I find it unsatisfactory that Tymebank is quick to respond on HELLOPETER but is unable to respond to me as they promise with every phone call. Now that I've taken to public platforms, I receive a courteous standard answer to phone you again. How much do you want me to spend on airtime? Shameful situation.
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Annalien A's update05 Aug 2024, 16:25
Reviewer Update
As it stands, I've spent far too much money on airtime to phone you once again for a friendly agent to give me a rehe****d apology. In fact, your friendly agent reassured me more than 24 hours ago you'll return my call. You also have my email address. I find it unsatisfactory that Tymebank is quick to respond on HELLOPETER but is unable to respond to me as they promise with every phone call. Now that I've taken to public platforms, I receive a courteous standard answer to phone you again. How much do you want me to spend on airtime? Shameful situation.
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Annalien A's updateReviewer Update
05 Aug 2024, 16:55I'm waiting for Tymebank to make good on their PROMISE that they'll contact me. (Listen to the recording of our conversation.) I don't have an account with Tymebank but have spent more than R100 on phonecalls already. Do you seriously expect me to phone you again? I'm done. Tymebank needs to be investigated.
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Annalien A's update05 Aug 2024, 16:55
Reviewer Update
I'm waiting for Tymebank to make good on their PROMISE that they'll contact me. (Listen to the recording of our conversation.) I don't have an account with Tymebank but have spent more than R100 on phonecalls already. Do you seriously expect me to phone you again? I'm done. Tymebank needs to be investigated.
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Annalien A's updateReviewer Update
05 Aug 2024, 17:29How sad that I only need a reference number from Tymebank so that I can open a case of *****ulent use of my identity with SAPS, but all they've been able to do is tell me to phone them. How many more phone calls do you need Tymebank?
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Annalien A's update05 Aug 2024, 17:29
Reviewer Update
How sad that I only need a reference number from Tymebank so that I can open a case of *****ulent use of my identity with SAPS, but all they've been able to do is tell me to phone them. How many more phone calls do you need Tymebank?
GoTyme Bank | Formerly TymeBank's replyOfficial
06 Aug 2024, 11:33Thank you. Our team will be in touch with you.
GoTyme Bank | Formerly TymeBank's reply06 Aug 2024, 11:33
Official
Thank you. Our team will be in touch with you.
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Annalien A's updateReviewer Update
11 Aug 2024, 16:02As Tymebank only responds when I write on Hellopeter - here I am again! I would like Tymebank to acknowledge receipt of my email. Wonder if they have the capacity so that I can forward more information pertaining to my case.
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Annalien A's update11 Aug 2024, 16:02
Reviewer Update
As Tymebank only responds when I write on Hellopeter - here I am again! I would like Tymebank to acknowledge receipt of my email. Wonder if they have the capacity so that I can forward more information pertaining to my case.