JW
Jessica W
1 reviews | Active since Jun 2022
21 Jun 2022, 20:28
Tymebank Account on Hold for OVER 3 MONTHS! Received ZERO Response or Feedback! Absolutely PATHETIC Customer Service!!
My TymeBank account has been on hold now for over 3 months!! I don't even know why it was put on hold on the first place!! After calling and sending NUMEROUS emails, I was promised feedback on the 18th of MARCH!! It is now the 21st of JUNE and I still haven't received ANY SORT OF RESPONSE OR FEEDBACK OF ANY KIND!!
Customer service is APPALLING!!
Helpful (0)
Replies (7)0
Replies (7)
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Jun 2022, 09:37Hi Jessica, did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply22 Jun 2022, 09:37
Official
Hi Jessica, did you get a case number for the incident? The TymeBank Team
JW
Jessica W's updateReviewer Update
22 Jun 2022, 10:39Case Number : DCI-131709. This case number was emailed to me on the 17th of March. I was promised feedback on or before the 18th of March.
It is now the 22nd of June and I still have not received any response or update or feedback of any kind!!
It is now the 22nd of June and I still have not received any response or update or feedback of any kind!!
JW
Jessica W's update22 Jun 2022, 10:39
Reviewer Update
Case Number : DCI-131709. This case number was emailed to me on the 17th of March. I was promised feedback on or before the 18th of March.
It is now the 22nd of June and I still have not received any response or update or feedback of any kind!!
It is now the 22nd of June and I still have not received any response or update or feedback of any kind!!
JW
Jessica W's updateReviewer Update
22 Jun 2022, 10:42It seems writing a negative review is the only way to receive a response from TymeBank.
I have ALL of my emails and communications saved as proof on how often I tried and STRUGGLED to get a response. Absolutely HORRIFIC customer service!!!
I have ALL of my emails and communications saved as proof on how often I tried and STRUGGLED to get a response. Absolutely HORRIFIC customer service!!!
JW
Jessica W's update22 Jun 2022, 10:42
Reviewer Update
It seems writing a negative review is the only way to receive a response from TymeBank.
I have ALL of my emails and communications saved as proof on how often I tried and STRUGGLED to get a response. Absolutely HORRIFIC customer service!!!
I have ALL of my emails and communications saved as proof on how often I tried and STRUGGLED to get a response. Absolutely HORRIFIC customer service!!!
JW
Jessica W's updateReviewer Update
22 Jun 2022, 11:20Sending private replies telling me you've asked your customer care to contact me means absolutely NOTHING. This is all I ever get told. Every response I've received from TymeBank has been the exact same!!
Your customer care is **********!!!
All your customer care is going to do is tell me "they will forward my query on to the relevant department" then once again I will hear NOTHING. No updates, no feedback, NOTHING.
THIS IS NOT ACCEPTABLE!!
Your customer care is **********!!!
All your customer care is going to do is tell me "they will forward my query on to the relevant department" then once again I will hear NOTHING. No updates, no feedback, NOTHING.
THIS IS NOT ACCEPTABLE!!
JW
Jessica W's update22 Jun 2022, 11:20
Reviewer Update
Sending private replies telling me you've asked your customer care to contact me means absolutely NOTHING. This is all I ever get told. Every response I've received from TymeBank has been the exact same!!
Your customer care is **********!!!
All your customer care is going to do is tell me "they will forward my query on to the relevant department" then once again I will hear NOTHING. No updates, no feedback, NOTHING.
THIS IS NOT ACCEPTABLE!!
Your customer care is **********!!!
All your customer care is going to do is tell me "they will forward my query on to the relevant department" then once again I will hear NOTHING. No updates, no feedback, NOTHING.
THIS IS NOT ACCEPTABLE!!
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Jun 2022, 11:22We on it and an Agent will contact you to resolve the matter.
GoTyme Bank | Formerly TymeBank's reply22 Jun 2022, 11:22
Official
We on it and an Agent will contact you to resolve the matter.
JW
Jessica W's updateReviewer Update
22 Jun 2022, 11:27Now I receive an SMS with another promise of providing me with an update on or before the 24th June.
I wonder if TymeBank will keep to this promise this time or if I'll be kept waiting ANOTHER 3 months with ZERO feedback until I'm the one once again struggling to reach out for assistance on something that should have been seen to by the 18th of MARCH!!
I wonder if TymeBank will keep to this promise this time or if I'll be kept waiting ANOTHER 3 months with ZERO feedback until I'm the one once again struggling to reach out for assistance on something that should have been seen to by the 18th of MARCH!!
JW
Jessica W's update22 Jun 2022, 11:27
Reviewer Update
Now I receive an SMS with another promise of providing me with an update on or before the 24th June.
I wonder if TymeBank will keep to this promise this time or if I'll be kept waiting ANOTHER 3 months with ZERO feedback until I'm the one once again struggling to reach out for assistance on something that should have been seen to by the 18th of MARCH!!
I wonder if TymeBank will keep to this promise this time or if I'll be kept waiting ANOTHER 3 months with ZERO feedback until I'm the one once again struggling to reach out for assistance on something that should have been seen to by the 18th of MARCH!!
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Jun 2022, 11:41Apologies
GoTyme Bank | Formerly TymeBank's reply22 Jun 2022, 11:41
Official
Apologies