Tymebank account on hold

On 22 November 2025, funds was deposited into my account after I sold my vehicle. I opened the account without issues but when I wanted to use the funds I could not. When I phoned the customer care line I was informed my account is blocked as the deposit was flagged as possible *****. The person that assisted me informed me that I needed to submit proof of where the money came from, which I did. When I phoned again I was told by another person that I need to verify at a kiosk again which I did twice. After the second verification I was informed by Zanda that a application needs to be send to Absa to lift the block and that takes 5 working days. When I called again the person rudely informed me that it's my own fault as I waited to long to do the verification although I already did it twice. This issue has been going on for more than a month, and it's not fair that I have to wait for someone to want to do their work in order for me to use the money that is legally mine. I even spoke to Patricia Tokotozi (a manager) and she did not even get back to me. I am the one that has to keep on phoning and all I am getting is excuses.

The worst bank ever, will not recommend to anyone.