TymeBank

I have purchased a intercape bus ticket through the TymeBank app on the 19th of March 2021. I had to pay my ticket cash on 20/03/21 because intercape have not received my payment. I have all the prove on my app that money was taken, 2 weeks now I've been calling them everyday to reverse the money back into my account. Everyday its excuse after excuse. They keep on telling me they are investigating yet I got sms's stating that the matter has been resolved. But yet no money reflecting back into my account and still not any closer to where my R550 went. I cant even begin to tell u all the airtime I've used phoning them on this matter. I've sent numarous emails and yet nothing.