Tymebank a Tymebomb about to explode

This has got to rank as the worst banking experience of my life. I have up until this morning R30K+ in my account. An equal amount was paid into the account but was not accepted because the limit the account could take is R40k (this was not indicated to me so the money is now in the "cloud"). I tried to upgrade my profile via my mobile phone and then visited a branch of P&P to do so at the Tymebank kiosk. On both occasions, my photograph was not accepted by I believe Home Affairs (whatever their connection is, is a mystery to me). As a result, I cannot access my own money, and therefore (because of the limits on my account...not explained on joining the bank), I cannot transfer money into another bank account for the honouring of credit card payments. This has resulted in my creditworthiness being severely dented, and my reputation as a good client adversely impacted upon. The comedy continues as the only way one can close the account is when the account reflects a zero balance. With a daily limit of R2000, it will take me 17 days to do so. As an academic who works with thousands of students and academics, my life's ambition henceforth will be to warn potential clients of the inaptitude and heartless attitude of the "Institution". I am going to contact the bank ombudsman on Mondy to report this organisation and trust that he/she will help me to resolve the unsavoury matter. Dr Myes Wakeham ***