Tymebank

I am not at all impressed with Tymebank ***** Investigation Department!!!! I did an online purchase on Friday 25 November 2022, but upon enquiring with Retail Xpress about delivery of the order worth R3799.00, it dawned that the company and website might be a ****. On Saturday 26: November 2022, I called to have the funds reversed and was advised that the account will be blocked, then the ***** department will investigate. Retail Xpress bank account is with Tymebank, I also transacted from my Tymebank account. All I received from Tymebank ***** Investigation Department was an email stating that there will be no refund!!!! No explanation, nothing!!! How difficult is it to reverse the transaction since both accounts are with Tymebank???!!!! I demand an explanation, solution and refund!!!