Tymebank

If i could give a zero i would have. Done 2 transactions yesterday both declined in store. Went to atm,draw money and declined at atm but on app it shows money went off my account and are still gone. Tried to phone them but after holding on for 35min still nothing. While holding on i here something if money was deducted from your account it should be back between 2 and 5 business days! ***? What if it was my last money? Customer care are useless...or wait...there are no customer care.