TYMEBANK *****

Useless service from TymeBank. On the 03 September 2024 I was defruaded of the money out of my account. Called them as they are only digital, Ref no GFD186535 was given to me and promised to return back to me after 7 working days. I sent a follow up email after said date, no reply from them. Today the 02 October 2024 I phoned them again and I was refused my right by the lady called LERATO who answered my call at around 19h53 just before 20h00, she refused to give me reference number for the call and she also refused to give me her full name and surname, she also refused to forward the email she said was sent to me on what ever date she mentioned. I am angry and frustrated as I need my money, she told me to call my cellphone service provider to refund me, can someone help,