Tymebank

I would like to express my disappointment with Tymebank. Last month on the 10th of August I reported to Tymebank that I was ****med and money transferred from the Goalsave account to the savings account.That money was cleared via cellphone banking to different numbers I did not know. Now,when I reported to Tymebank,they told me that they will get back to me in 14days.Nothing happened.When I call to find out the outcomes of their investigation,they keep on saying they will tell the person who is handling my case to call me,that has not happened to date.I even consulted their Twitter account,sent DMs,no help.The last phone call I made to them I was told the matter was finalized on the 21st Of August 2020.What puzzles me is how do you finalize the matter without talking to me and telling me the outcomes of their investigation.I am EXTREMELY ANNOYED with their non-communication and empty responses.I am the one who calls them all the time,and wait on their annoyingly long queues.I am taking this to the Bnking Ombuds because I am tired of wasting my airtime to no results.