Tyme wasters

TWICE in THREE WEEKS my account has been blocked. Not by me and for no apparent reason other than I dared log in early am. The first time it took days, 2 visits to kiosks (Plumstead was particukarly inefficient and totally pointless and simply ignored me, attending to several clients and not being able to make any basic emedy), several emails (in which multiple inaccurate asertions were made - I have them as evidence plus the deadline they self-impose to resolved lapsed by several days) and 18 phone calls to resolve. The 2nd time, today, it took 3 calls - I spoke to Mandy on the *** number who said she had resolved while I was online. It was not resolved and still blocked. I called back, spoke to Nadia (if my recollection is correct) who transferred me to Patricia at '*****' who proceeded to pretend she could not hear me and sent me back to an automation in a loop of inane time wasting. The third call I insisted on immediately speaking to someone at '*****' This person seemed more knowlegeable and was able to answer several questions explaining that they had undergone a system 'enhancement' which is causing the issue. Not only does the system flag usual activity (based on being a client for a long period and transacting in a usual manner) as irregular and it also cannot offer a self-service unblocking as the system does not recognise green barcoded ID books (a legitimate and legal form of identification) I really hope access has been rectified finally. My next steps are to contact the banking ombudsman and to seek a legal retaliation. DO NOT waste your time with this bank - it works until it simply no-longer does and locks you out of your own account an access to your own money.