TYME OUT

TymeBank is truly digital - trying to deal with a person is impossible and those you are able to reach are ineffective. My husband received a deposit from me and TymeBank put a debit hold on his account. My husband is in Germany and not on roaming. He has called TymeBank international numbers several times - engaged or number unavailable. Since Monday he has sent emails which have gone unanswered. I have called the bank several times each day, no help as I am not my husband. On Wednesday I was assured that someone would call my husband during the course of the time. That did not happen. Late Thursday afternoon someone actually spoke to me. I was told the ***** department would email my husband and request information. They did and he responded. Nearly 24 hours later there is still a debit hold. Customer services cannot reach the ***** department. Imagine if there is real ***** - your money would be long gone waiting due help from them. Does one need to contact Mr Motsepe to any service?