dM
duncan M

1 reviews | Active since Jun 2014

20 Jun 2022, 17:52

Tyme does has disappeared in my town -

I spent the whole day looking for a Pick n Pay or Boxer which has Tyme bank machine to replace my card that has faded to no avail. My local PnP (Hartbee****rt)has the machine but it is all the time out of service.

I then called their call center and they advised me to go to PnP Brits mall. Drove for 15km only to be told by the security guard at the door that their machine was long removed. Called the call center again and i was advised to go to PnP Brits town. I was given the same response by supervisor at PnP Brits that their machine was removed a while ago. I called the call center again - i really needed this card for online purchases. Once again i was advised to go to Boxer Brits. I honestly did not expect anything different at Boxer Brits. The security advised me that he has been turning a lot of people back who wanted to replace their cards because the machine has not been working for months. My only reason to take Tyme bank card when they had this huge drive to get customers, was to support a black bank. This is despite a warning from my wife not to be easily taken by mushroomers. I cant even tell her what i have gone through with Tyme bank. The last lady that i spoke to at the call center, took my cell number and promised to call me back when the machines are again available in Brits. So, in the meanwhile i must just wait - What a service.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply21 Jun 2022, 14:35
Official
Hi Duncan, Apologies for the inconvenience.  we have escalated the issue to our customer support team for assistance.