Tyme banks incompetence

Tyme bank has the worst customer service ever, a debit for my loan account of R500 was don't by core connect which is a creditor that they handed me to, it was done on the 24th of july 2026 and to this day the funds have not been allocated to my personal loan account and on top of that css keeps calling me regarding this, I have called for the past 20 plus days and every time I ask about an update no one knows what is going on and yet they work in the same department, also why would you hand over someone to 2 collectors?all I get is reference numbers and just spoke to ntombi nombo she didn have a clue either regarding this ongoing issue, complaints has not come back to me either regarding this