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rossolomon R

1 reviews | Active since May 2016

21 Jun 2022, 13:41

TYME BANK - YOU CAN GET IN BUT YOU CANT GET OUT

I placed a call at 13.24 on Tuesday 21 June to speak to someone about the fact that I had closed my account. In accordance with the advice I received, I removed all funds from the account and expected the transaction to be done. I then got an sms from the bank and now cannot close my account because I have a debit of 30 cents to pay for the sms that was sent after I closed the account. TO ADD INSULT TO INJURY. THE AGENT WHO TOOK MY CALL PUT THE PHONE DOWN ON ME - THAT WAS RUDE AND DID NOT HELP ME FEEL BETTER ABOUT THE BANK

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Replies (3)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply21 Jun 2022, 14:36
Official
Hi there, did you get a case number for the incident? The TymeBank Team 

rR
rossolomon R's update21 Jun 2022, 14:40
Reviewer Update
No, she put the phone down before I could. I just want to close my account. I have now put R1.00 into it to cover any expenses against my account - please would you write off the difference and close the account.

GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply22 Jun 2022, 09:36
Official
Apologies , We on it.