Tyme Bank, where is MY MONEY???????

On Saturday, 23rd. of March 2024,money was *****ulently deducted from my Tyme Bank savings account : Wynberg Pick n Pay, R110. 00 at 17h20 & R157. 30 at 16h38, Total amount *****ulently deducted from my account = R267. 30, & Wynberg Spar, R239.93 at 12h23, R165. 34,Total amount *****ulently deducted from my account =R405. 27, Total amount that Tyme Bank owes me = R672. 57, my Tyme Bank card was & always with me at ALL times, I have reported this to Tyme Bank, & they gave me a reference number: 146794, after reporting this, Tyme Bank sent me an sms telling me that my claim was denied, what a load of nonsense, how soon will you be refunding my money back to me, that you so *****ently deducted from my savings account, I have proof of this, I'm a pensioner & I really need my money to survive, kindly refund my money back to me as a matter of EXTREME URGENCY please, thank you.