Tyme Bank, when are you going to get it all right?

Why is Tyme Bank offline, yet again, how soon will Tyme Bank be back online, why was I charged again R176.97 twice for the same purchase at Wynberg Pick n Pay?, the till slips said "DECLINED", please reverse this amount as a matter of EXTREME URGENCY, Roxzel, your Tyme Bank ambassador at Pick n Pay Wynberg, is so doff & stupid, she obviously hasn't been trained enough every time I ask her something, she shrugs her shoulders & says, "I don't know", how can you allow someone like her to serve the clients?, clearly, she is NOT ready for this, how many more times must I complain about Tyme Bank, & the ****ty "service", THIS IS MOST DEFINITELY NOT A POSITIVE REVIEW & MOST DEFINITELY LESS THAN ZERO STARS...