Tyme Bank useless, useless staff, useless service

What a useless Bank . On the 29/11 2022 a purchase transaction was done on my account unaware to me. Being mid evening I did not view the sms sent to my phone as I am not someone who lives , eats , breathes with my phone. The next day I noticed the transaction which was obviously *****. I contacted tyme bank who said they will investigate. According to tyme bank they won't be paying me back as I took too long to notify them . Secondly a consultant by the name of BEN MATIBELE told me to do my own investigation. The call centre staff from management downward are useless , not trained , *********** PLEASE ADVISE WHOEVER NOT TO DEAL WITH THIS MICKEY MOUSE INSTITUTION. THE STAFF PLAY GAMES WITH PEOPLE'S MONEY. MOST USELESS BANK IN AFRICA READ ALL COMPLAINTS.