Tyme Bank useless

I am very disappointed in Tymebank to be honest. I recently opened an account online. Everything went well with the opening process etc.

When I tried to visit multiple outlets that supply the kiosk option, not of the outlets could assist me in getting my first debit card. I went to Pick n Pay in Fountains Mall, Jeffreys Bay the first time. When I visited the store the manager just advised that the kiosk has been removed, although the website states that they are an outlet. The second time I drove all the way from Jeffreys Bay to Port Elizabeth to try and receive an card there. Before hand I contacted the Tyme Bank call centre and the agent advised for certain that Baywest Mall, Pick n Pay, Port-Elizabeth has an outlet and that they also have sufficient cards in the kiosk.

"TymeBank: Your Product Information request has been Resolved-Information Provided. Case ID PI-***."

When I arrived there yesterday the kiosk were out of cards. I asked one of the staff at Pick n Pay if they could refill the kiosk and they advised that they don't have control over the kiosk.

This is ridiculous to say at least, as I drove specifically 70km to try and get a card.

Someone needs to do their job right and phone me to deliver a debit card to my house.

At this stage I really feel to close my account and contact the ombudsman.

Kind Regards.

Vincent