TYME BANK - TRANSFER MY MONEY - SHOCKING SERVICE

I opened an account with Tyme Bank and went to their kiosk in Eastgate to retrieve my card.

The app would not accept my fingerprint the Lady who assisted, tried 4 times unsuccessfully to assist. I called their Customer Services last week, they could not help either and promised the relevant department would contact me, still no return call.

I have funds in the account which are required urgently, unable to transact. If this is their way of doing business, then they must return my funds to a Bank of my choosing. as a matter of urgency. Simple - if you don't have a card there is nothing you can do.

Surely they can send a card via courier.

They are supposed to be a good Bank but clearly their service is nonexistent..