Tyme Bank - terrible inconvenience. Debit Hold - 1 star review

I have never left felt the need to leave a review but wow I'm very sorry to say that I am Extremely disappointed. I was initially impressed with a few things to the point where I was slowly starting to use this as my main bank account and then this morning as I am about to properly start my day I get an sms from Tyme bank saying : "Your account status has been updated to Debit Hold. If you did not request this change contact ***." I then proceed to log in to my account and notice I literally cannot do anything. I can not even buy airtime with money on my account in order to call this number that is not toll-free. I proceed to call using airtime I had and after being transferred to some department, I was hung up on before I even began to fully explain. I called again and the same thing happened. By the time I tried for the 3rd time. I ran out of airtime. I then had to make a plan to somehow call them and finally beg the person not to hang up and please assist me. I am now here with my 1st ever Hello Peter review being for this bank that I had such high hopes would end up being my favorite bank now I am here putting a 1 star review because wow what an inconvenience this has been. Tyme Bank please resolve this issue and remove that debit hold from my account. I still have a tad bit of hope left however I will be honest I felt the need to place this review here as I saw multiple others where you responded so I hope for the same on bare minimum as I am honestly not the 1 to prefer to go to social media and any other platforms about such issues but I thought this would be a way for me to possibly warn others or hopefully get this hold removed because my life has been turned sideways by this and the customer service made it so much worse but I had called customer service before and they were helpful with my inquiry. I considered giving 2 stars but atleast not a 1 star review maybe even 3 because before this everything was great but I have decided on the 1 star solely based on this issue that I hope can be resolved soon.