TYME BANK - TERRIBLE CUSTOMER SERVICES

My name is Mark Macrery, ID#*** and I made a payment from my Tyme Bank account to a client also using Tyme bank on the 26th of May. The person did not deliver what they had promised to deliver, inspite of promising that they were having delays with the company that was to deliver my goods. I logged a case on the the 5th of June with Tyme Bank requesting that amount to be reversed as I saw that this person was not delivering. Tyme Bank did not respond inspite of me having a reference number from the initial case logged. I sent an email on the 7th and Tyme bank still failed to respond. On the 9th I logged another case as I still had no response and the only feedback Tyme bank gave me was who I had sent the money to and their cell number. I explained this person was not respond ing to my calls and I was told my case would be escalated to their ***** unit. I have been calling, emailing and only on Sunday, the 13th of June, I got a Lerato calling me and updating she would escalate this AGAIN to their ***** department. On the 15th of June I am told that they could not make the reversal. No reasons were given and I had 160.00 taken from my account by Tyme bank for this so called investigation. I called and wanted to know why they could not reverse this and I had to wait 2 weeks for my initial claim and I am told the person has no money in his account. This person is a Tyme Bank client too and I had to wait 2 weeks for a simple reversal. I have called and had reversals processed and this took not even a day and now a whole 2 weeks. I am not happy and Ndumiso Mya - manager at Tyme bank cannot explain the delay and give me a valid reason on why after all this delay, Tyme bank still takes 160 for me for my query.