Tyme Bank *****s Banking Fees

A few weeks back Tyme Bank had a system failure which they acknowledged publicly.

On that day i was told that my card is faulty and that i need to have a new card issued when my card was not faulty but tyme banks system was offline. I was issued a new card a charged for it when the problem was with tyne bank themselves

I have contacted tyme bank several times but the refuse to accept the fault and refund me my fees