Tyme Bank should Train Pick n Pay Staff properly.

I would like to lay a complaint against Pick n Pay Savannah Mall as i visited the store to withdraw cash being a Tyme Bank customer as its my primary channel of withdrawing.

So i got my code from my app and went to the till and showed them the code and requested a withdrawal, to which the cashier then looked at it and said she doesn't know about it. So she calls the manageress on duty, she comes through and also baffled.. she then tries to figure it out and the cashier hands me my cash with no receipt. As per the app instructions, the cashier was supposed to hand me a receipt of withdrawal. So i ask her for my receipt and she says we dont give receipts fpr withdrawals. Im still on the app so i show her that it says request for a receipt. Then she gets some how ( attitude) because i asked for my receipt.

If you want to work in conjunction with Pick n Pay, please ensure the staff are trained to assist us as Tyme Bank customers. And also better customer service in being ready to assist customers instead of being angry.