Tyme bank poor customer service

I tried withdrawing money from an absa atm the money came off my account but the machine never dispensed it the receipt says it would be reversed immediately I've sent over 20 emails to tyme bank not once have they called me I went to pnp hyper Boksburg and saw the tyme bank ambassador she was more worried about her nails and texting on her phone than assisting me I went back to the mall today and she was not there yet so resorted to going to absa bank myself thank goodness there were people who care about customer service and that lady tried her utmost to help me and explained that tymebank will only refund after 5 days this has been the most pathetic service ever. I did recieve an SMS from tyme bank telling me I will have feedback by November the 25th!!! One month to go I mean this is ridiculous