HE
Harold E

1 reviews | Active since Mar 2013

18 Oct 2022, 14:32

Tyme Bank, pensioners are your clients also, please help us also.

Over this past weekend, I unfortunately misplaced my Tyme Bank debit card, which is linked to my Pick n Pay Smart Shopper, I reported my Tyme Bank debit card as being lost, to the Tyme Bank call centre, & Tyme Bank sent me a confirmation sms to this effect with a reference number, this morning, I found my Tyme Bank debit card at home, I contacted the Tyme Bank call centre advising them of this, requesting for them to unblock my Tyme Bank debit card, & they told me that that this was impossible to do, because, once a Tyme Bank debit card is blocked, they can't unblock my card, & the only alternative was to get another card, & pay a replacement fee of R60.00,, what utter bull****, I'm a pensioner & I rely on my SASSA state pension, where do you, Tyme Bank, expect me to get R60.00 for a replacement card?, what utter bull****, pensioners are your clients also, what utter bull****, come right URGENTLY, I will be taking this further... (hellopeter, this is most definitely NOT a positive review, please stop sending me confirmation emails telling me that it's a positive review, when it's definitely NOT a positive review)

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Replies (4)
HE
Harold E's update19 Oct 2022, 07:16
Reviewer Update
TYME BANK, CAN'T YOU READ?, I HAVE ALREADY DONE ALL THAT, I'M A PENSIONER, WHERE DO YOU EXPECT ME TO FIND THE R60.00, HUH HUH?????
HE
Harold E's update19 Oct 2022, 11:26
Reviewer Update
WHAT BULL****, I HAVE FOUND MY CARD, & I HAVE INFORMED YOU, & NOW YOU REFUSE TO UNBLOCK MY CARD, & EXPECT ME TO PAY R60.00 FOR THIS, WHAT A LOAD OF BULL****, I HAVE CONTACTED THE BANKING OMBUDSMAN
HE
Harold E's update19 Oct 2022, 12:11
Reviewer Update
WHATEVER, YOU OBVIOUSLY DON'T LISTEN TO YOUR CLIENTS...
HE
Harold E's update20 Oct 2022, 20:43
Reviewer Update
Tyme Bank, what happened to your replies?, I don't see them here