tyme bank pathetic service .****** with LACK of EMPATHY

DEAR FELLOW SOUTH AFRICANS

SADLY I'M ABOUT TO BE HOMELESS DUE TO TYME BANK AND ITS LACK OF CUSTOMER SERVICE I WRITE THIS WITH A VERY VERY HEAVY HEART . MY LANDLORD HAS ASKED ME TO LEAVE BY TOMORROW MORNING DUE TO THE FACT THAT I RENT A ROOM ON A MONTHLY BASIS AND OWE HIM RENT OVER DUE BY 3 DAYS NOW .

I THOUGHT HAVING A SIMPLE TYME BANK ACC WOULD BE BENEFICIAL AS IN TRYING TO GET ON MY FEET SINCE COVID AND ITS EFFECT IT HAD ON THE ECONOMY I'VE BEEN USING TYME BANK FOR MORE THAN A YEAR NOW SINCE COVID STARTED THEY WERE HAPPY TO TAKE MY MONEY BUT NOW IN MY DESPERATE CRY I'VE BEEN MESSED AROUND FROM CONSULTANT TO CONSULTANT DUE TO THE LACK OF SERVICE AND EMPATHY IN ABOUT TO BE HOMELESS IN THE MORNING AND ITS FINE I ACCEPT AS I HAVE NOTHING ELSE I CAN DO BUT WAIT FOR TYME BANK AND ITS VERY SLOW RESPONSE TO A CLIENT IN CRISIS AND ONCE THEY PAY MY MONEY BACK I WILL BE CLOSING MY ACC AND HERE IS WHY I SUGGEST TO ALL LOW AVERAGE INCOME EARNERS LIKE MY SELF PLEASE DO NOT CONSIDER THIS BANK THIS IS THE TYPE OF RESPONSE I HAVE GOTTEN FROM THEM AFTER CALLING THE CALL CENTER MORE THAN 10 TIMES ASWELL AS NUMEROUS EMAILS I EAS JUST INFORMED THAT THEY ONLY WILL OPEN A CASE NOW AND IN 5 DAYS IT WILL BE RESOLVED ..REALLY AFTER I PROVIED YOU PROOF THAT DUE TO TYME BANK NOT HAVING ANY ATMS AROUND MY AREA I HAD TO DRAW MY RENT MONEY FROM A CAPITEC BANK AND THAT ATM ONLY DISPERSED R1150 rand from the amount of R2950 as it ran out of money I sent you the proof from the atm that only 1150 has been DISPERSED!! the rest was deducted by you and as I was told by your CONSULTANT the money would be reversed over night and it will correct it self if it didn't I should inform you guys and that's exactly what I did the very next morning when I realised now reversal was done on your side the consultant then gave me a case no. *****024 and said give it 48hrs and which I did and still nothing I have emailed you guys all the below I'm about to copy and paste and all you did was send a AUTOMATIC reply saying we will get back to your mail in one day .. guess what it's been 3 days no reply and I keep emailing and calling ..what else do I do you have no bank available for me to walk into all I hear is promises and now I've been told that no case was even logged initially so how can you give me a case no. does that make sense now you tell me after three days that you only logging my case now? and it will be another 5 days !!!! I don't have 5 days tyme bank I want my money RITE now where do I go I the morning I'm a cardiac patient as it is and now you give me all this stress when I've given you solid proof this is pathetic anyone that banks with tyme bank Please feel free to drop your customer service experience below I'm sure there will be a lot of unhappy people ..get back to me tyme bank my next move is the omdusman